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Shipping policy

 

SHIPPING POLICY & INFORMATION

OVERVIEW

  • This Policy refers to how we process orders placed through Amsons.co. (website). By using Amsons.co for the purposes of ordering goods from Amsons, you agree to be bound by the provisions of this Policy.
  • Please note that all orders placed on Amsons.co will be shipped through the services of Amsons/selected shipping partner/s. There is no option for customers to select their own shipping providers.
  • Upon successfully placing your order, a confirmation will be sent to your registered e-mail address and/or via SMS to your specified mobile number. By placing an order on this Site, you, the user, agree to such forms of communication. The order confirmation will include your order details, invoice amount and the order number. This is not an acceptance of your order; it is an acknowledgement that we have received your order. A dispatch notice / shipping confirmation will be sent to confirm that your order has been processed for shipment. You may be contacted prior to shipping to confirm your order details and / or for any clarification regarding your order.

WHERE WE DELIVER

  • Shipping to all countries may not be available. To find out if we can ship to your country, please contact us through our contact us page we will be happy to assist you. If you cannot find your country listed in the drop-down menu in the ‘Checkout’ page, we may not be able to ship to your country. Please contact us for assistance regarding countries not listed therein.
  • Please note that we can only deliver goods to a home or office address. Orders placed for delivery at Post Office boxes will not be processed and Amsons will not be held liable for orders placed through our site for delivery to an ineligible destination.

 

DELIVERY TIMES

  • We target for all UK deliveries to take within 1 to 2 business days, provided the order is placed and confirmed before 14:00hrs (UKGMT) on a working day. All deliveries within the UK will not be subject to customs charges or taxes. Orders placed on Fridays and public holidays will be processed on the next working day.
  • Shipping times for international deliveries will vary from country to country. However, you will be able to track your order through your order number for updates on the delivery of your order depending on your chosen delivery method.
  • Estimated shipping times are based on the date and time of placing the order, and the delivery destination.
  • You will be notified via email and / or via SMS once your order has been shipped. If you have placed multiple orders that are likely to be shipped at different times, then you will be notified when each order has been shipped.
  • If you have any questions or concerns, please don’t hesitate to contact us on info@amsons.co

 

SHIPPING/DELIVERY CHARGES

  • Estimated shipping charges will be added to your invoice amount (where actual charges are not available). Please note that the shipping charges will vary depending on the quantity of goods ordered, the shipping weight, and the delivery destination. Please note that certain surcharges may be applicable to some orders, depending on the type of product bought, the delivery destination, or a combination of the two. These will also be added to your invoice amount. For any clarifications or enquiries relating to shipping charges, please contact us through email or phone and we will be happy to assist you.
  • Other charges (if applicable) at the port of entry into your country (for international orders) are not included in the invoice amount and you, the purchaser, are liable for such charges, e.g. import duties and customs taxes. Amsons will only collect charges for the products and shipping costs to your desired delivery destination.
  • (e.g. orders for goods classified as ‘dangerous goods’ for air freight), or for to certain delivery destinations e.g. addresses outside the normal delivery areas, and to certain countries.

THE FOLLOWING PRICES (GBP) ARE FOR UK DOMESTIC SHIPMENTS:

ROYAL MAIL

All shipping options below are for UK Mainland addresses only. All orders must be placed by 12:00pm for same day dispatch (Mon-Fri).  Orders placed after 12:00pm on a Friday will be processed on the following Monday. Delivery may be subject to delays due to adverse weather or if delivery address is in a remote location.

 

CLICK & COLLET

We are offering a free click and collect service in our Luton store. 

209 DUNSTABLE ROAD LU1 1DD.

LUTON, BEDFORDSHIRE.

We recommend that to ensure your items are delivered on time please place your order as early as possible to avoid any delays or where possible select Click and Collect.

 SHIPPING UPDATE: Due to recent delivery restrictions caused by the pandemic please expect delays to orders placed during the holiday period.

During the peak holiday season at Amsons we are experiencing higher demand than usual, so your order may take slightly longer to arrive. 

We are working together with our delivery partners to adapt to COVID-19 guidance to ensure your orders are delivered safely and as soon as possible. Please note: Royal Mail 24hr and 48hr Royal Mail delivery services are currently subject to possible delays of up to 10 days from your original date of order due to COVID-19 Pandemic.

If you have any questions regarding delivery dates, our customer service team info@amsons.co are on hand to assist you.